FAQ

WHAT ARE THE DATES?

5 DAY OPTION

Wednesday June 17 – Sunday June 21  

4 DAY OPTION

Thursday June 18 – Sunday June 21

DO YOU HAVE TO BE MARRIED TO ATTEND THIS TRIP? WHAT IF I AM IN A LONG TERM RELATIONSHIP OR ENGAGED?

This trip is open to ALL couples therefore you do not have to be married to attend.

IS THIS A RETREAT WHERE COUPLES ARE TELLING ALL OF THEIR BUSINESS?

ABSOLUTELY NOT. This is a fun and informative trip to help strengthen bonds among couples themselves as well as build relationships with othercouples. We will have planned group activities in addition to allotted free time so couples can move at their own pace.

CAN I CHANGE MY ROOM CATEGORY AT A LATER DATE AFTER I HAVE SELECTED ONE?

Once you make a resort selection, you CANNOT change to the other. Therefore please make sure yourself and your roommate is selecting the correct resort.

CAN WE COME A DAY EARLY?

Yes, for an additional $200 per person, Nxlevel Travel can book your arrival for a day earlier.

DO I NEED A PASSPORT?

YES. You will need a passport to travel to Mexico. If you do not have a passport, we encourage you to apply for one TODAY!

WHERE ARE WE STAYING?

Ocean Maya Royale

HOW MANY PEOPLE PER ROOM?

You can have up to 2 individuals within a room. Each person is responsible for paying the per/person cost.

DOES NXLEVEL TRAVEL PROVIDE FLIGHTS FOR THIS TRIP?

NO.

Based on our traveler’s responses from our past alumni trips to the islands, we have learned that they prefer more control over their flight options. Additionally, many travelers wanted to be able to use points and/or vouchers to book their flights. Because of this, we will put flights solely in the hands of all our travelers. This way, the traveler can book the exact times and departure airport they desire.

WHAT AIRPORT DO WE FLY INTO?

CANCUN INTERNATIONAL AIRPORT.

WHAT ARE THE BEST WEBSITES TO SEARCH FOR FLIGHTS?

GOOGLE FLIGHTS, KAYAK, and CHEAP-O-AIR are all excellent choices to book your flight.

WHO CAN PARTICIPATE IN NXLEVELTRAVEL ACTIVITIES?

Only travelers who book their trips through NxlevelTravel will be able to participate in NxlevelTravel-hosted excursions/activities.

WHAT IS YOUR REFUND POLICY?

All deposits and payments are non-refundable. Deposits and installments are non-transferrable. We encourage reviewing all details here on the website prior to making payments. No refunds will be given under any circumstances.

IS THERE TRAVEL INSURANCE?

You will need to get travel insurance from an outside vendor. We recommend utilizing Allianz Travel.

By choosing to proceed with booking, you acknowledge that you have thoroughly reviewed all of the policies and protocol set forth by NxlevelTravel and you understand that all sales are final and that no refunds will be provided by NxlevelTravel. (See FAQ for information on separate trip insurance).